ARCIL Position Description

Consumer Services Coordinator

 

POSITION TITLE: Consumer Services Coordinator

DEPARTMENT: ARCIL Austin

SUPERVISOR: Deputy Director

WORK HOURS: As Scheduled

STATUS: Part Time Salaried

DATE REVIEWED: January 19, 2010


Position Description:    

Provide support services to assist in the development and maintenance of independent skills for persons with disabilities.  A valid driver license and transportation required in performance of job duties.

 

Duties and Responsibilities:

A. Outreach and Development
Coordinate Independent Living Services on individual basis to people with disabilities; take referrals; pursue employment and independent goals with participants; work with people with disabilities on completion of goals; support people with disabilities in areas requiring advocacy; make referrals to other organizations as needed; work with families of participants when appropriate.

B. Advocacy and Education

• Advocate for the collective needs of people with disabilities.
• Work with advocacy groups within ARCIL service area.
• Participate in staffing and instructional activities as assigned.
• Assist consumer in the Development of IL Skills

C. Other
Document services provided according to policies and procedure.  Maintain objective, clear and concise records of contacts in participant's file; solicit needed information from consumers for program evaluation and reporting purposes; record completed requests for information.

Assist in the maintenance of records as defined by RSA, which as a minimum must include:
1.Documentation concerning eligibility or ineligibility fo services.
2.The service requested by the consumer.
3.Either the IL plan developed with the consumer or a wiaver signed by the consumer stating that an Independent Living Plan (ILP) is unnecessary.
4.The service actually provided.
5.The IL or objectives -established with the consumer as self-reported by the consumer.  (Goals must be completed in the consumer’s CSR, whether or not the consumer signed an ILP or waiver).
6.And other RSA grant related documentation.

 

Position Requirements:

A. Essential job functions

• Ability to counsel with and listen to the concerns of people with disabilities.
• Ability to assist people with disabilities plan, and achieve, personal goals.
• Knowledge of community‑based services available to people with disabilities.
• Knowledge of general laws and regulations providing rights and benefits to persons with disabilities.
• Knowledge and understanding of the philosophy and goals of independent living/disability rights movement.
• Ability to express ideas clearly in both written and oral communications.
• Knowledge of employment services and community supports for persons with disabilities such as such as architectural accessibility, housing, transportation, personal care, etc.
• Knowledge of internal computer network database system used for tracking services, primary documentation and individual file compilation.
• Ability to develop effective self-advocacy and Independent Living skills in people with disabilities.

B. Minimum Qualifications
Degree in a field related to Social Work, Psychology or Counseling
Prefer personal experience with a disability
Two years experience working with people with disabilities.  Will substitute for related degree.
Ability to understand and commit to the independent living philosophy movement.

 

PREFERRED QUALIFICATIONS

1. Bilingual (English – Spanish)
2. American Sign Language.